You Care About Your Customers
You strive to give your customers the most enjoyable experience possible. Providing the right background music is a crucial part of that experience. It makes your customers’ waiting times seem shorter, increases employee productivity, and reinforces your marketing strategy.
Research shows that background music keeps customers shopping longer and, if they like the music playing in your business, it will create a positive association with your brand.
Customer Service Counts
But you’ve got a lot of responsibilities -- the last thing you need is the hassle of chasing down an unreliable vendor for basic service requests. You want a dependable background music provider that makes your life easier:
- You need your phone calls returned right away.
- You need service techs that show up on time.
- You need solutions that don’t interrupt business.
- You need experts who will keep you informed about the latest technology.
- You need a vendor that’s in good financial health and won’t disappear overnight.
- You need a company with a low staff turnover rate so you’re not constantly dealing with new representatives.
"The music has made such a difference in the stores. The managers, staff and customers love it."
—Lois Marino, Director of Marketing
Background Music Made Easy
At MTI Digital, our top priority is making your job as easy as possible. We’ve been in the business for nearly 30 years, and in that time we’ve never lost a customer. Whether you’re a small business looking for a custom solution or a nationwide chain that requires quick turnaround times, we’ve got you covered.
Beyond the Basics
In addition to our outstanding customer service, we also provide:
- Competitive pricing
- Cutting-edge technology
- Custom solutions
- Quality music with less repetition
- Custom promotional messaging
"MTI has made the conversion process efficient and cost effective for our stores and operations team. They are always responsive and, on the few occasions we’ve needed additional support, solutions have been handled with a single phone call."
—Stuart Vaughn, Director of Operations, Westaco
As a family-run business, we recognize the value of personal relationships. That’s why many of our employees have stayed with us for over 20 years. Let us introduce you to some of the people that have helped to grow our Detroit based company to one with offices in Detroit, Miami, Boston, Dallas and Phoenix…
Lorraine Golden | Chairman & Founder
As the chairman and founder of MTI, Lorraine holds a Master’s Degree from Wayne State University. Her career includes 20 years in broadcast radio as both a General Manager and a radio station owner. Lorraine has been recognized by numerous organizations for her success as a businesswoman.
Bradley Golden | President & Legal Counsel
After graduating from Michigan State Law School and several years in private legal practice, Bradley joined MTI as Chief Legal Counsel. His role evolved over the years to that of President. He has been with MTI for over 20 years and works with all of MTI’s clients to personally insure that each gets the highest quality of service at all times.
Sean Clark | Vice President & Operations
Sean has worked with us for over 20 years. With 30 years of experience installing and managing the installation of custom sound systems in tens of thousands of businesses, he knows his way around commercial spaces and the audio/video components that bring them to life. Sean’s expertise in designing sounds systems that do the job and save our customers money is widely praised. Sean oversees the installation of all new sound systems for our customers and all rollouts and conversions to our technology.
Kathleen Neary | Director of Programming
Kathleen joined MTI as a very young woman with an amazing knowledge and understanding of computer science and customer service. Her role with us quickly morphed into our programming specialist combining her talents in computers, music programming and scheduling. She ensures that our new customers get on the air with the content they have chosen, played exactly as scheduled. Kathleen has worked with us for over 25 years.
Bob Hays | Chief Engineer
Bob has been a member of our team from almost the beginning. Coming from a background of broadcast radio, he served as the chief engineer at many Detroit radio stations. Bob designed and constructed satellite delivery programs for our customers in its early days. He often found solutions for businesses that had technical challenges -- enabling them to receive our programs and save money, too. As some of our customers have migrated to an internet platform, Bob has made the transition easy and efficient for them.
Bob Austin | Director of Production
As another long-time staffer, Bob oversees the production department. He is responsible for turning your copy or your idea for messaging into a professionally produced broadcast-ready message. Bob chooses from his team of dozens of professional voice talents to match up the sound of your message with the feel of your brand. Bob has been a member of our team for over 20 years.
"What I appreciated the most about working with MTI was their ability to complete the project on time and within our price range."
—Bill McCaslin, Loss Prevention
Family Dollar Stores